Symantec Help Center
Help Topics
Getting started
About Norton Family client or app
System requirements
Registering for Norton Family
Accessing Norton Family
Configuring your account
Recovering your password
Turning off or turning on Norton Family supervision
Installing Norton Family client or app
Turning off Norton Family client or app
Turning on Norton Family client
Help for children
About user accounts
Creating user accounts
Assigning a device for your child
Editing an assigned device for your child
Changing Administrator user accounts to Standard user accounts on Windows
Adding your child to Norton Family
Editing the child’s profile
Removing a child from Norton Family
About protecting personal information
Turning on or turning off Personal Information Protection
Specifying and blocking the personal information
Defining the House Rules
Viewing House Rules
Defining your child’s Web world
Supervising the Internet activities of your child
Turning on or turning off Web supervision
Binding and unbinding a device from Norton Family
About website categories
Blocking access to multiple categories of websites using Norton Family website
Blocking or allowing access to specific websites using Norton Family website
Blocking or allowing a website or website category using Android or iOS device
Blocking a website that your child has visited
Disputing website categorization
About blocking embedded content
About defining search rules for your child
Turning on or turning off Search Supervision
Turning on or turning off Safe Search
About monitoring social networking activities
Turning on or turning off Social Network Supervision
Viewing the social networking activities of your child
About calculating the computer usage time of your children
About setting up time restrictions for using the computer
Turning on or turning off Time Supervision
Allowing your child to use a computer on weekdays
Allowing your child to use a computer on weekends
Preventing a child from using the computer for a specific time period
Updating the House Rules on your child’s computer
Disabling the auto-renewal option
About installing Norton Family client with other parental-control software
Inviting a friend to use Norton Family
Inviting another parent to help manage your child’s Internet activities
Installing Norton Family client on another device
Uninstalling Norton Family client or app
Changing the default search provider
About Norton Family alerts
Viewing the Norton Family alerts
Viewing the recent alerts from the Norton Internet Security or Norton 360 Control Center
Viewing all the web activities of your child
Viewing a summary of all Internet activities
Viewing the websites that your child has visited
Viewing the messaging activities
Viewing Internet search terms
Viewing the amount of time your child spends on the computer
Viewing social networking activities
Managing your Norton Family settings on Android
Setting up Norton Family notifications
Viewing the remaining time to use the computer
About activity report
About video supervision
About Norton Family Premier
About renewing your Premier service
Renewing your Norton Family Premier subscription
Turning on or turning off Video Supervision
Viewing the video activities of your child
Changing the profile picture
Setting up activity report notification
Upgrading your Norton Family account
Viewing your subscription details
Unsubscribing from your Norton Family Premier service
About getting a refund for the Premier subscription
Viewing the auto-renewal status of your Premier subscription
About monitoring mobile devices
Defining messaging rules
Turning on or turning off Messaging Supervision
Blocking or allowing message exchange with new mobile friends
Monitoring all messaging with new mobile friends
Blocking messaging with an existing mobile friend
Allowing unmonitored messaging with a mobile friend
Monitoring messaging with a mobile friend
About Location Supervision
Turning on or turning off Location Supervision
Viewing the location of your kid
About monitoring applications
Blocking or allowing Apps
Turning on or turning off App Supervision
Uninstalling Norton Family client or app

If you need to remove Norton Family client or app from a device, you must provide the email address and password that you used while installing Norton Family client or app on the device.

You must restart your computer after uninstalling Norton Family client. Ensure that you close all the open programs before you uninstall Norton Family client.

To uninstall Norton Family client on Windows

  1. On the Start menu, click Control Panel.
  2. In the Windows Control Panel, do one of the following:
    • On Windows Vista or later, click Programs and Features.
  3. In the list of currently installed programs, click Norton Family client, and then do one of the following:
    • On Windows Vista or later, click Uninstall/Change.
  4. In the window that appears, type your email address and password that you used while installing Norton Family client, and then click Continue.
  5. Click Next.
  6. If prompted, restart your computer.


To uninstall Norton Family app on Android

  1. On the Norton Family app’s House Rules page select You are not allowed to uninstall the Norton Family app from this device.
  2. In the Device Administration page, tap Deactivate.
  3. Sign in with Norton Account credentials.
  4. Navigate to Manage applications.
  5. Tap Uninstall
  6. Tap Norton Family.
  7. Tap OK to continue.


To uninstall Norton Family app on iOS

  1. Hold your finger on the Norton Family app icon until it begins to shake or wiggle.
  2. Tap the X button at the top left side of the Norton Family app icon.
  3. In the prompt that appears, tap Delete.