Symantec Help Center
Help Topics
Getting started
About Norton Family client or app
System requirements
Registering for Norton Family
Accessing Norton Family
Configuring your account
Recovering your password
Turning off or turning on Norton Family supervision
Installing Norton Family client or app
Turning off Norton Family client or app
Turning on Norton Family client
Help for children
About user accounts
Creating user accounts
Assigning a device for your child
Editing an assigned device for your child
Changing Administrator user accounts to Standard user accounts on Windows
Adding your child to Norton Family
Editing the child’s profile
Removing a child from Norton Family
About protecting personal information
Turning on or turning off Personal Information Protection
Specifying and blocking the personal information
Defining the House Rules
Viewing House Rules
Defining your child’s Web world
Supervising the Internet activities of your child
Turning on or turning off Web supervision
Binding and unbinding a device from Norton Family
About website categories
Blocking access to multiple categories of websites using Norton Family website
Blocking or allowing access to specific websites using Norton Family website
Blocking or allowing a website or website category using Android or iOS device
Blocking a website that your child has visited
Disputing website categorization
About blocking embedded content
About defining search rules for your child
Turning on or turning off Search Supervision
Turning on or turning off Safe Search
About monitoring social networking activities
Turning on or turning off Social Network Supervision
Viewing the social networking activities of your child
About setting up time restrictions for using the device
Allowing or blocking your child device usage on weekdays or weekends
Specifying the allowed contacts
Updating the House Rules on your child’s computer
Disabling the auto-renewal option
About installing Norton Family client with other parental-control software
Inviting a friend to use Norton Family
Inviting another parent to help manage your child’s Internet activities
Installing Norton Family client on another device
Uninstalling Norton Family client or app
Changing the default search provider
About Norton Family alerts
Viewing the Norton Family alerts
Viewing the recent alerts from the Norton Internet Security or Norton 360 Control Center
Viewing all the web activities of your child
Viewing a summary of all Internet activities
Viewing the websites that your child has visited
Viewing the messaging activities
Viewing Internet search terms
Viewing the amount of time your child spends on the computer
Viewing social networking activities
Managing your Norton Family settings on Android
Setting up Norton Family notifications
Viewing the remaining time to use the computer
About activity report
About video supervision
About Norton Family Premier
About renewing your Premier service
Renewing your Norton Family Premier subscription
Turning on or turning off Video Supervision
Viewing the video activities of your child
Changing the profile picture
Setting up activity report notification
Upgrading your Norton Family account
Viewing your subscription details
Unsubscribing from your Norton Family Premier service
About getting a refund for the Premier subscription
Viewing the auto-renewal status of your Premier subscription
About monitoring mobile devices
Defining messaging rules
Turning on or turning off Messaging Supervision
Blocking or allowing message exchange with new mobile friends
Monitoring all messaging with new mobile friends
Blocking messaging with an existing mobile friend
Allowing unmonitored messaging with a mobile friend
Monitoring messaging with a mobile friend
About Location Supervision
Turning on or turning off Location Supervision
Viewing the location of your kid
About monitoring applications
Blocking or allowing Apps
Turning on or turning off App Supervision
About setting up time restrictions for using the device

Norton Family helps you restrict the amount of time that your child spends on a device every day. You can set time limits for each of your children to use the device. This helps you to prevent your child from excessive device usage.


Note: On Android, time supervision is a Premier service. You must upgrade to Premier account to effectively track your child's device usage time on Android.


Using the Time Supervision feature, you do the following:

  • Define specific hours in a day your child can use the device.
  • Define specific hours in a day your child cannot use the device.
  • Define the total amount of time that a child can use the device during weekdays and weekends.
  • Report or automatically lock the device when your child exceeds the total time that is allowed.

The time restriction that you configure is specific to device that your child uses. For example, if your child uses two devices, you need to configure time limits for both these devices.When the time limit has reached on Windows computer, Norton Family notifies or blocks the device according to the house rule. On Android, Norton Family directly blocks the device when the time limit has reached. However, your children can dial to or receive calls from the allowed contacts that you have set up.


To turn on or turn off time supervision using Norton Family website

  • Sign in to Norton Family.
  • Click House Rules .
  • Click the icon of the child.
  • On the left pane, click Time and do one of the following:
    • To turn on Time supervision, move the On/Off switch to the left side to the On position.
    • To turn off Time supervision, move the On/Off switch to the right side to the Off position.
  • Click Save.

To turn on or turn off time supervision using Android device

  • Sign in to Norton Family app in Parent mode.
  • Tap the child whom you want to manage.
  • Go to the RULES tab.
  • Under General, tap Time supervision.
  • In the Time supervision window, do one of the following:
    • To turn on Time supervision, tap OFF button.
    • To turn off Time supervision, tap ON button.

To turn on or turn off time supervision using iOS device

  • Sign in to Norton Family app
  • Tap Settings and then tap the child whom you want to manage.
  • Under Time, do one of the following:
    • To turn on Time supervision, move the slider to the right.
    • To turn off Time supervision, move the slider to the left.

Allowing or blocking your child’s device usage on weekdays or weekends